Community Guidelines & User Conduct Policy

11xplayzone builds a safe, respectful, and fair community for players, agents, and visitors across 11xplay pro, 11xplay online, and agent-assisted flows such as 11xplay reddy login. These guidelines explain the behaviour we expect, content rules, moderation practices, and how to report issues. Following them helps protect accounts, preserve fair play, and maintain trust across the platform.

Core principles

Respectful conduct: Treat other users, agents, and staff with courtesy; abusive, hateful, or harassing behaviour is prohibited.
Fair play: Do not attempt to cheat, manipulate games, or exploit system flaws; integrity of play is essential for all users.
Safety and legality: Follow applicable laws and avoid sharing illegal services, copyrighted material without permission, or content that endangers others.

Acceptable and prohibited content

Allowed content: Honest game reviews, questions about features, constructive feedback, and factual help regarding deposits, withdrawals, and account setup.
Prohibited content:
- Hate speech, harassment, bullying, threats, or targeted attacks.
- Spam, unsolicited advertising, referral farming, and repeated promotional messaging.
- Fraudulent activity, doxxing, sharing another person’s private data, or encouragement of illegal acts.
- Uploading copyrighted material without permission or posting misleading content designed to deceive users.
- Impersonation of 11xplayzone staff, agents, or other users.

Account and agent conduct

Account security: Keep login credentials confidential; use strong passwords and enable any available account protections. Report suspected account takeover immediately.
Agent standards: Verified agents must follow 11xplayzone onboarding rules, maintain accurate contact details, and record transaction references. Unverified third‑party agents are not endorsed; transact only with agents listed on the official platform.
Multiple accounts: Creating duplicate accounts to abuse promotions, bonuses, or evade restrictions is prohibited and may lead to suspension and forfeiture of funds.

Moderation, enforcement, and penalties

Moderation approach: Reports and system alerts are reviewed by our moderation and compliance teams. We use a mix of automated detection and human review to investigate incidents.
Penalties may include warnings, temporary suspensions, permanent bans, cancellation of wagers, forfeiture of bonus balances, or legal escalation in severe cases.
Repeat or severe violations can lead to account termination and reporting to payment partners or regulators where required.

Reporting problems and appeals

How to report: Use the in-app Support portal, official help center, or support email to submit reports. Provide usernames, timestamps, transaction IDs, screenshots, and a clear description to speed investigation.
What to expect: We acknowledge receipt within 48 hours, investigate, and provide status updates. Sensitive cases may require additional verification to protect user privacy and prevent fraud.
Appeals: If you disagree with a moderation decision, follow the appeal instructions included in the resolution notice. Provide new evidence where relevant; appeals are reviewed by a separate compliance team.

Privacy, data use, and community safety

We protect reporter and victim information during investigations and share details only as required for resolution, legal compliance, or with payment partners.
Do not post personal or sensitive information in public community areas. Use private support channels for account or KYC issues.
Community safety tools such as self‑exclusion, deposit limits, and cooling-off periods are available to all users; contact Support to request these measures.

Best practices for positive participation

Be clear and constructive when posting feedback or complaints. Include relevant details and remain factual.
Respect agent and staff instructions during troubleshooting and reconciliation. Keep communication within official channels.
Read posted rules for contests, promotions, and bonus eligibility before participating to avoid unintentional breaches.

Changes and updates

11xplayzone may update these Community Guidelines to reflect new features, legal obligations, or safety requirements. Significant changes are posted on the site and communicated to registered users through in-app notices or email.

Contact and further help

For help, to report abuses, or to ask about agent verification, contact 11xplayzone Support through the official support page after signing in via 11x play login or via the 11xplay pro help center.

11xplayzone is committed to a respectful, secure, and fair community for all users; adherence to these guidelines protects you and everyone on the platform.