User Rights & Data Protection Policy

11xplayzone respects your privacy and protects personal data with strong technical, organisational, and policy controls. This Data Protection Policy explains what information we collect, why we collect it, how we secure and use it, your rights, and how to contact us for data requests. The policy applies to users of 11xplayzone services including 11xplay pro, 11xplay online, and any agent-assisted flows such as 11xplay reddy login.

What We Collect and Why

Account information — name, email, mobile number, date of birth, and username to provide and secure your 11xplayzone account and the 11x play login experience.
Identity and KYC documents — government ID, address proof, and selfie for age verification, anti-fraud checks, and regulatory compliance.
Payment and transaction data — UPI, bank, card, and transaction IDs to process deposits, withdrawals, refunds, and dispute resolution.
Usage and device data — IP address, device identifiers, app and site usage logs to improve service reliability, detect fraud, and personalise your experience.
Support communications — chat transcripts, emails, and support tickets to resolve issues and maintain service quality.
We collect only the data necessary to operate the platform, comply with legal obligations, and protect users and funds.

Legal Basis and Purpose

We process personal data for these primary purposes:

To deliver platform services, enable 11x play login, process payments, and manage betting and gaming activities.
To verify identity and age through KYC for regulatory and anti-money laundering obligations.
To detect and prevent fraud, abuse, and money laundering.
To manage disputes, refunds, and compliance investigations.
To communicate updates, security notices, and service changes with registered users.
Processing is based on contractual necessity, legal obligations, legitimate interests (fraud prevention, platform security), and user consent where required.

How We Protect Your Data

Encryption — Data in transit and at rest is protected using industry-standard encryption protocols.
Access controls — Role-based access limits internal access to personal and financial data to authorised staff only.
Secure payments — We partner with PCI-compliant payment gateways and follow best practices for transaction security.
Monitoring and audits — Regular security monitoring, vulnerability assessments, and third-party audits help maintain a secure environment.
Agent controls — Agents (including 11xplay reddy login helpers) must pass verification checks and follow strict data handling rules before they are authorised to assist users.

Sharing, Third Parties, and International Transfers

We share personal data only with trusted service providers and partners who process data on our behalf, including payment processors, identity verification vendors, analytics providers, and regulatory authorities when required.
Third-party processors are contractually required to maintain adequate security and may not use your data for their own marketing.
Where data is transferred outside your country, we use recognised legal safeguards such as standard contractual clauses or equivalent protections to ensure adequate protection.

Retention and Deletion

We retain account, transactional, and KYC records for as long as required by law, dispute resolution, and our legitimate business needs. Typical retention periods vary by data type and jurisdiction.
You may request account deletion or data portability for your personal data when not subject to legal hold or regulatory obligations. Deletion requests are processed after confirming identity and resolving outstanding financial or compliance matters.

Your Rights

Your legal rights vary by location, but may include the ability to access, correct, delete, restrict, or port your personal data:

Access to a copy of personal data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of data subject to legal and contractual constraints.
Restriction or objection to certain processing activities.
Data portability when processing is based on consent or contract.
To exercise rights, submit a request via the official 11xplayzone support channels or the 11xplay pro help center. We will verify your identity before fulfilling requests.

Cookies, Tracking, and Analytics

We use cookies and similar technologies to deliver core functionality, secure sessions, remember preferences, measure usage, and serve personalised content.
Users can manage cookie preferences through browser settings or in-app controls; disabling certain cookies may affect functionality.

Children and Age Restrictions

11xplayzone is for adults only; registration is restricted to persons aged 18 and over. If we discover personal data belonging to someone underage, we will swiftly delete those records and deactivate the account following identity verification.

Data Breach Response

We maintain an incident response plan. In the event of a data breach, we will act promptly to contain the incident, investigate, and notify affected users and regulators where required by law.

Changes to This Policy

We may update this policy to reflect regulatory changes, new features, or improvements in our privacy practices. Material changes will be communicated to registered users through email or in-app notifications.

Contact and Data Protection Officer

For privacy inquiries, data access requests, or to report concerns related to 11xplayzone, contact our Data Protection Officer via the official support page after logging in with your 11x play login. Provide your username and relevant details to help us respond quickly.