Refund Policy

11xplayzone is committed to fair, transparent, and prompt refunds for verified users. This Refund Policy explains when refunds are allowed, how to request one, verification steps, expected timelines, fee handling, dispute escalation, and contact options for transactions on 11xplayzone, including the 11xplay pro and 11xplay online platforms and support through the 11x play login flow.

Scope

This policy covers:

Deposits, unused credits, and mistaken payments tied to your 11xplayzone account or 11x play login.
Refund requests arising from duplicate transactions, failed payments debited from your bank or wallet, or technical errors during the 11xplay online or 11xplay pro experience.
Transactions handled by a verified 11xplay agent or where an 11xplay reddy login was used to assist with deposits.

This policy does not apply to bets or game outcomes once a market or round has been settled and declared final by the platform.

Eligibility Criteria

You may be eligible for a refund if any of the following apply:

A deposit was charged in error or duplicated during the 11xplay online process.
A payment failed but your bank or wallet shows the amount debited.
Your account could not be verified despite valid KYC submission and you request return of unused funds.
A technical error during checkout, the 11x play login, or while using 11xplay pro caused an unintended transaction.

All requests are reviewed case-by-case. To qualify, provide transaction IDs, screenshots of bank/UPI statements, and the username tied to your 11xplayzone account or 11xplay reddy login.

How to Request a Refund

Log in using your 11x play login and open Support.
Submit the refund form with: username, transaction ID, amount, date/time, and a short description.
Attach proof such as bank/UPI statements, payment confirmation screenshots, or agent references from a verified 11xplay agent.
If you used agent services or the 11xplay reddy login, include the agent reference ID and contact details to speed verification.

You can also contact support via the 11xplay online help portal or through channels listed in the 11xplay pro app.

Verification Process and Timeline

Acknowledgement: We confirm receipt of your request within 48 hours of submission.
Initial Review: Our payments team cross-checks transaction logs, KYC status, and any agent records.
Additional Information: If required, we will request further documents by email or your registered mobile number.
Resolution: Straightforward refunds are typically resolved within 7–14 business days after verification. Cases requiring third-party bank or gateway investigation may take longer; we will keep you informed throughout.

Fees, Deductions, and Limits

Refunds are issued net of any non-recoverable payment gateway fees.
Large refunds may require enhanced security checks or temporary holds to prevent fraud.
Promotional credits, free spins, or campaign bonuses are subject to their specific terms and are often non-refundable once used or wagered.
If an 11xplay agent charged service fees, those amounts are subject to the agent’s policy; we coordinate with agents to reach a fair resolution.

Disputes and Escalation

If you disagree with a refund decision:

Respond to your support ticket with additional evidence within 7 days of the decision.
Request an internal review by our Compliance Team if unresolved.
We keep records of disputes and outcomes to ensure consistency and fairness.

Unresolved disputes may be escalated to appropriate payment gateway or regulatory channels when applicable.

Responsible Gaming and Account Holds

Refunds are processed in line with responsible gaming policies. If an account is under compliance review, self-excluded, or flagged for suspicious activity, refund requests will follow regulatory and internal procedures.
Bets and games settled conclusively by official results are final and not eligible for refunds.

Data Security and Privacy

11xplayzone processes refund requests using secure payment systems and industry-standard encryption. Personal and transaction data submitted during a refund claim are used only for verification and refund processing and are handled according to our Privacy Policy.

Contact and Support

For refund requests or help with your 11x play login, contact 11xplayzone Support through the official support page, the 11xplay pro app, or the 11xplay online help portal. If you used an 11xplay agent or the 11xplay reddy login for deposits, include the agent reference to accelerate verification.