Responsible Gaming Policy

11xplayzone is committed to promoting safe, responsible play and protecting users from gambling-related harm. This Responsible Gaming Policy explains the tools, safeguards, and support we provide to help users make informed choices, limit risk, and get help when needed.

Player Controls and Safety Tools

Deposit Limits — Users can set daily, weekly, and monthly deposit caps to control spending.
Loss Limits — Optional loss limits help prevent chasing losses by restricting allowable net losses over a defined period.
Wager Limits — Restrict maximum bet size per game or session to reduce exposure.
Session Timers and Alerts — Timers notify users about elapsed play time and recommend breaks after prolonged sessions.
Cooling Off Periods — Short temporary suspensions that allow users to pause play for a chosen number of days.
Self Exclusion — Long-term self exclusion options for users who need extended breaks or permanent account closure.

Age Verification and Account Eligibility

Minimum Age Requirement — Registration and play on 11xplayzone are restricted to users aged 18 or older.
KYC and Verification — Identity checks are required for account activation, withdrawals, and when suspicious activity is detected.
Geographic Restrictions — Services are not available in jurisdictions where online gaming is illegal; access is blocked where required by law.

Recognising Problem Gambling

Risk Indicators — Signs include repeated large deposits, chasing losses, failed attempts to set limits, frequent disputes about transactions, or neglect of personal responsibilities.
Automated Monitoring — Behavioural analytics and transaction monitoring flag unusual activity for review by our compliance team.
Proactive Interventions — When risk patterns appear, we may contact the user with guidance, suggest limit changes, or temporarily restrict account activity pending review.

Support, Treatment and Third Party Resources

In-app Support — Users can request help, change limits, or begin self exclusion via the support portal accessible after login.
External Support Organisations — We provide links and contact details for recognised counsellors and problem gambling charities in users’ jurisdictions.
Financial Safeguards — Temporary hold on withdrawals or deposits may be applied during investigations to protect user funds while issues are resolved.

Operator Responsibilities and Review

Staff Training — Customer support and compliance staff receive mandatory training to recognise and respond to signs of problem gambling.
Transparent Messaging — All promotions and bonus terms include clear wagering rules and risk guidance; marketing does not target vulnerable groups.
Regular Review — Responsible gaming tools, monitoring systems, and policies are audited and updated periodically to reflect best practice and regulatory changes.
Data Privacy — Personal data used for responsible gaming interventions is handled in accordance with our Data Protection Policy.

How to Enable Tools and Seek Help

Set Limits — Visit Account Settings to set deposit, loss, and wager limits immediately after logging in.
Request Self Exclusion — Use the support portal or contact Customer Support to begin a self exclusion or cooling-off period.
Report Concerns — Provide account details and a brief description through the Support form for urgent review.
Get Third Party Help — If you or someone you know needs specialist help, contact the listed local treatment services available on our Help page.

11xplayzone treats responsible gaming as a core priority. We combine user controls, active monitoring, trained staff, and access to support services to reduce harm and promote safe play for all users.